Privacy Policy

Last updated: 24th May 2018

What is the purpose of this notice?

To describe how we collect and use personal data about you in accordance with the General Data Protection Regulation (GDPR).

What we need

The Bay View Inn will be what’s known as the “Controller” of the personal data you provide to us. We only collect basic personal data about you which does not include any special categories of personal information about you (known as Special Category Data). This does however may include name, address, e-mail, telephone number, financial information.

Why we need it

We need to know your basic personal data in order to provide services to you. We will not collect any personal data from you we do not need to provide and oversee this service to you.

What we do with it

We only ever use your personal data with your consent, or where it is necessary:

  • to enter into, or perform, a contract with you
  • to comply with a legal duty
  • to protect your vital interests
  • for our own (or a third party’s) lawful interests, provided your rights don’t override these.

In any event, we’ll only use your information for the purpose or purposes it was collected for (or for closely related purposes).

We may process personal information for certain legitimate business purposes, which include some or all of the following:

  • where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers
  • to identify and prevent fraud
  • to enhance the security of our network and information systems
  • to better understand how people interact with our website
  • to determine the effectiveness of promotional campaigns and advertising.

Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights at all times.

When we process your personal data for our legitimate interests, we will make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

You have the right to object to this processing if you wish, and if you wish to do so please email reservations@bayviewinn.co.uk. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

Where we keep it

We are based in the UK and we store our data within the EU. Some organisations which provide services to us may transfer personal data outside of the EU, but we will only allow them to do if your data is adequately protected.

For example, some of our systems use Microsoft products. As a US company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we will allow this as we are certain personal data will still be adequately protected (as Microsoft is certified under the USA’s Privacy Shield scheme).

How long we keep it

We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing e-mails, we will stop storing your e-mails for marketing purposes (though we’ll keep a record of your preference not to be e-mailed).

We continually review what information we hold and delete what is no longer required. We never store payment card information. We will not retain your data for any longer than necessary and the longest time that we will hold your data will be seven years, dependant on our reason for holding your personal data as identified in our specific Privacy Statements below.

What are your rights?

We want to ensure that you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

  • the right to confirmation as to whether we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as a data subject access request)
  • the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason)
  • the right to have inaccurate data rectified
  • the right to object to your data being used for marketing or profiling; and
  • where technically feasible, you have the right to personal data you have provided to us which we process automatically based on your consent or the performance of a contract. This information will be provided in a common electronic format.

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

Different ways we process data

The different data we may request, hold and process will also vary depending on the reason you have provided us with your data.

For the primary categories we have developed specific Privacy Statements that can be found at the bottom of the page.

These are for:

  • Customers of The Bay View Inn
  • Employees of The Bay View Inn
  • Job Applicants

Privacy Policy of bayviewinn.co.uk

This website collects some Personal Data from its Users.

Personal Data is collected for the following purposes and uses the following services:

Analytics
Google Analytics.

Personal Data

Usage Data and various types of Data as specified in the privacy policy of the service.

Third Party Restaurant Booking Apps

We use QBook, a restaurant booking app provided by The Queensborough Group to process hotel bookings on this website. You can view their Privacy Policy here.

As our hotel booking data processor, Queensborough Group and their sub-processors HotelHost Company and Rackspace provide services in connection with the operation of our online booking system.

Contacting the User
Phone contact – Personal Data collected here includes: phone number
Email contact – Personal Data collected here includes: email address

Interaction with external social networks and platforms
We use three primary social media channels:

  1. Facebook Like button and social widgets.
  2. Instagram button and social widgets.
  3. Twitter social widgets.

Bay View Inn Cookies Policy

By continuing to browse this website, you are agreeing to our use of cookies. You can find more information about the individual cookies we use, the purposes for which we use them, and how to disable individual cookies or change your cookies settings in this policy.

What are Cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Cookies can be “First Party”, i.e. set by us, or “Third Party” – set by another company to perform the function, for example Google Analytics or our Advertising cookies.

Some of these third parties use their own anonymous cookies to track how many people have seen a particular ad, or to track how many people have seen it more than once. The companies that generate these cookies have their own privacy policies, and we have no access to read or write these cookies. These organisations may use their cookies to anonymously target advertising to you on other websites, based on your visit to this website.

How can I prevent Cookies being used?

When you first visit our website, unless you change your Cookies Settings, we will continue to set all Cookies on your device. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org. You can also find information in our cookies table to the right regarding disabling specific cookies.

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site.

You can also visit the trade body representing these advertising platforms for more information: Network Advertising Initiative.

They have provided a site where you can control all third-party online advertising. Please note that there are many more networks listed on this site than those that we use on this website.

However, please be aware that should you choose to disable cookies it may prevent you from taking full advantage of the website and some parts of the website may fail to work.

Useful Sites

Information Commissioner’s Office
All About Cookies

Use of Cookies by Us

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content

Advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and any advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

As with many websites, we also use Adobe Flash Player to deliver video content to you. Adobe use their own cookies known as Flash Cookies, which are not manageable through your browser settings but are used by the Flash Player for similar purposes, such as storing preferences or tracking users. Further details and instructions to remove this cookie can be found here.

Changes to this privacy notice

The Company reserves the right to update or amend this privacy notice at any time. We may also notify you about the processing of your personal information in other ways.

Contact information

If you have any questions about this privacy notice or how we handle your personal information, please contact our data compliance manager as follows: Stuart Shaw, The Bay View Inn, Marine Drive, Widemouth Bay, EX23 0AW, 01288 361273, stuart@minethegap.com.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.

Supplementary Privacy Policies

Download here PDF versions of specific Privacy Policies that we utilise in respect to: